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    • How Do I Register My Care Kit?
    • Diarrhea Care Dog Kit
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  • Routine Stool Tests
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    • Stool Results & Next Steps
  • Ear Infection Tests
    • Ear Infection Facts
    • Dog Ear Infection Learning Center
    • Cat Ear Infection Learning Center
    • Ear Infection Results & Next Steps
  • Skin & Itch Test
    • Skin & Itch Facts
    • Dog Skin & Itch Learning Center
    • Skin & Itch Results & Next Steps
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      1. Learning Center
      2. Account
      • Contact Us
      • About Us
      • Account
        • Orders & Shipping
        • Payment Options
        • Manage My Account
        • Pets and Test Results
      • Sample Collection & Activation
        • Routine Stool Tests
        • Ear Infection Tests
        • Skin & Itch Test
      • Care Team & Sharing Results
      • Care Kits
        • Helpful Tips
        • How Do I Register My Care Kit?
        • Diarrhea Care Dog Kit
        • Ear Care Dog Kit
        • Skin & Itch Care Dog Kit
        • First Aid Care Dog Kit
      • Routine Stool Tests
        • Stool Facts
        • Stool PCR & FEC Upgrades
        • Dog Stool Learning Center
        • Cat Stool Learning Center
        • Stool Results & Next Steps
      • Ear Infection Tests
        • Ear Infection Facts
        • Dog Ear Infection Learning Center
        • Cat Ear Infection Learning Center
        • Ear Infection Results & Next Steps
      • Skin & Itch Test
        • Skin & Itch Facts
        • Dog Skin & Itch Learning Center
        • Skin & Itch Results & Next Steps
      • Full Size Products
        • Probiotic Soft Chews
        • Fiber Soft Chews
        • Infected Ear Relief
        • Soothing Skin Wash
        • Infected Skin Relief
      • Veterinarians
        • Questions
        • Partnering With Us!

      Account

      Orders & Shipping, Payment Options & Account Management

      Orders & Shipping

      • Where is my test? Tracking?
      • Do you include FREE return test shipping to your lab?
      • What shipping options are available to my home?
      • MySimplePetLab Refund, Cancellation and Replacement Policy
      • What does Exempt Animal Specimen mean on my package?
      • Which states do you offer tests?
      • Do you ship outside of the US?
      • Do you have a guaranty policy?
      See more

      Payment Options

      • What payment options to you offer?
      • Are your tests covered by pet insurance?
      • Do you have any multiple pet or test discounts?
      • Do you offer any promos, coupons or discounts?

      Manage My Account

      • How do I create/edit my account?
      • I forgot/lost my password?
      • I want to delete my account?

      Pets and Test Results

      • How do I manually share a test report with my veterinarian or other pet care professional?
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